ServiceTitan vs SubmitX: which software for a service contractor in Quebec in 2026?

ServiceTitan in Quebec: overview and what it does well

ServiceTitan presents itself as software for residential and commercial trades. Its Industries page lists, among others, HVAC, plumbing, electrical, roofing, refrigeration, fire protection, painting and residential remodelling. Construction is also listed as a solution, with a project management module.

What ServiceTitan does well

• A tool built for service: call taking, dispatch, a mobile app for technicians, a pricebook, service agreements and a client portal are among its core features.
• Advanced optional modules: the home page lists "Pro" modules (AI virtual agent, marketing, contact centre, fleet management, advanced dispatch and scheduling).
• Financing and payment features: integrated payments, financing offered to customers and accounts payable.
• A Canadian presence: in April 2019 ServiceTitan announced a partnership with Financeit to offer financing to the homeowner customers of its Canadian contractors.
• Performance-oriented payroll: technician timesheets, performance pay and approval of the pay period before export.

For a well-established service business that does a lot of dispatching, it is a serious tool. For a Quebec contractor, the question is mostly about language, CCQ payroll and cost.

How much does ServiceTitan cost?

According to the ServiceTitan Pricing page, viewed on October 26, 2026, there are three plans: Starter, Essentials and The Works. No price is published: each plan leads to a "Request Pricing" button. The page mentions pricing "per technician" without giving the amount. We found no currency and no quantified setup fees there.

In practice, to know the real cost you have to go through a demo and a sales quote. Ask in writing for: the price per technician, the currency (USD or CAD), the commitment length, the implementation fees and the price of the "Pro" modules.

At SubmitX, prices are given on request (Pricing page), depending on the plan: Free, Starter (3 users), Pro (25 users), Ultra (25 users and more). Paid plans come with a 7-day trial with no credit card.

ServiceTitan in French? Language, Quebec and data

According to the official FAQ for the Field Mobile App (viewed on October 26, 2026), the interface follows the device language and supports Spanish. We found no mention of French for the app interface or the desktop software. In the help pages we read, the only place French appears is the transcription of ServiceTitan Max recordings, which can be shown in English, Spanish or French: that is a transcription, not the menus.

For a Quebec business, this is a point to check before signing: the interface language for your employees and, above all, the language of the documents given to clients (quotes, invoices). Ask for a demo with an invoice template in French.

Data hosting: on the pages we viewed, we found no indication of the country where Canadian customers' data is hosted.

SubmitX is designed in French first (English is also offered). The database and files are hosted in Canada (AWS, ca-central-1 region, Montreal). Some technical subprocessors are in the United States (AI, application hosting, payments, email): the full list is on the Security page.

CCQ payroll, GST/QST and SEAO

According to ServiceTitan's official help ("Track Time & Process Payroll"), the manager approves the pay period and then exports a file, the Master Pay File, to upload to your payroll provider to finish processing. ServiceTitan therefore prepares payroll (hours, performance pay), but paying employees and deductions go through another service.

• CCQ: we found no mention of the CCQ, of the rates in Quebec's construction collective agreements or of the CCQ monthly report (verified on October 26, 2026).
• GST/QST: we found no mention of QST on the pages viewed.
• SEAO: we found no mention of monitoring Quebec public tenders.

SubmitX includes CCQ payroll for Quebec construction trades, mobile timesheets, automatic calculation of GST (5%) and QST (9.975%), and SEAO monitoring that alerts you to new tenders based on your trades and regions. To estimate your costs, see the 2026 CCQ rate calculator.

ServiceTitan vs SubmitX comparison table

ServiceTitan or SubmitX: who is it for?

ServiceTitan is a better fit if…

• Your team works in English (or Spanish) and your client documents do not need to be in French.
• You are a high-volume service business (HVAC, plumbing) that needs an advanced contact centre, marketing and fleet management.
• You already have a payroll provider and do not need CCQ payroll.
• You are ready to go through a structured sales and implementation process.

SubmitX is a fit if…

• You want software in French, designed for Quebec.
• Your employees fall under the CCQ and you want payroll in the same tool as quotes and projects.
• You do both service (calls, work orders, preventive maintenance) and projects (quotes, Gantt, change orders, holdbacks).
• You want to follow SEAO tenders.

Honest limitation of SubmitX: it is a young company (public launch in June 2026) with still few independent reviews. The AI (Titan 3.5 engine) can make mistakes: any AI-generated quote must be approved by you before it goes out. Also read our pros and cons.

How to test and compare for yourself