Sercom vs SubmitX: which software for a specialty contractor in Quebec in 2026?

Sercom: overview and what the software does well

Sercom describes itself as a "management software designed in Quebec for Quebec specialty contractors", published by Abex Technologies inc. Its site targets plumbers, HVAC businesses, electricians, chimney sweeps, general contractors and field crews.

Strengths we can verify

• A complete service workflow: requests and CRM (with a web form), quotes with templates and a product catalogue, jobs and work orders with scheduling, timesheets with mobile time clock, invoicing and payment tracking.
• An "AI Planner" that suggests assignments, cutting travel and respecting each technician's skills.
• Accounting: two-way, automatic sync with QuickBooks Online or Sage 50 Cloud, according to its FAQ.
• E-signature of quotes by the client, Google review requests, custom forms.
• iOS and Android apps.
• Assisted onboarding: one hour of training included, assisted migration from QuickBooks, Sage or Excel "included at no extra cost".
• Support in French by phone, email and text message.

For a service business that dispatches technicians every day, it is a targeted and affordable offer.

Sercom and SubmitX pricing

According to the Sercom Pricing page (sercom.io/tarifs, viewed on October 26, 2026), prices are in Canadian dollars; the page does not mention taxes:

• Solo (1 user): $40/month, or $400 per year with annual billing.
• Équipe (team): $100/month, or $1,000 per year, 5 users included, $10/month per additional user. Adds the mobile time clock, timesheets, employee calendars, roles and permissions.
• Trial: 14 days, no card. At the end, nothing is charged; the account stays inactive with its data until a plan is chosen.
• Refunds: none for a monthly plan (access until the end of the month to export); prorated for the remaining months on an annual plan.

SubmitX gives its prices on request, depending on the plan: Free (1 user, unlimited quotes, no AI credits included), Starter (up to 3 users, 100 AI credits), Pro (up to 25 users, 300 AI credits), Ultra (25 users and more). 7-day trial with no card, then the Free plan with your data. No prorated refunds. See Pricing.

On price alone, Sercom is cheaper for a small service team. The question is what else you need to manage: CCQ payroll, public tenders, multi-phase projects, AI-prepared quotes.

Language, Quebec and data hosting

Sercom offers its interface, onboarding and support in French, with an English version of the site. Its pricing FAQ states that its servers are hosted in Quebec, that the company follows Law 25 (Quebec's privacy law) and PIPEDA, and that the data belongs to you, exportable as CSV at any time.

At SubmitX, the database and files are hosted in Canada (AWS ca-central-1, Montreal). Some subprocessors are in the United States (Anthropic for AI, Vercel, Stripe, Resend, Twilio, among others), with a published list. Full account export in one click. Details in the security FAQ.

CCQ payroll, GST/QST and SEAO

• GST/QST: Sercom states that "Quebec taxes" are "calculated automatically" on quotes. SubmitX calculates GST (5%) and QST (9.975%) on quotes and invoices.
• CCQ payroll: we found no mention of the CCQ at Sercom (verified on October 26, 2026). Timesheets export as CSV or Excel "to your payroll system in 1 click". SubmitX includes CCQ payroll for construction trades.
• SEAO: we found no mention of SEAO at Sercom. SubmitX sends alerts on new Quebec public tenders based on your trades and regions (learn more).
• Online payment: we found no detailed description of online payment at Sercom (an illustration shows a payment method being added to an invoice). SubmitX collects through Stripe.

If your technicians are covered by the CCQ, see our guide to CCQ payroll and the 2026 CCQ rate calculator.

Sercom vs SubmitX comparison table

Sercom or SubmitX: who is it for?

Sercom is a better fit if…

• You are a service business (plumbing, HVAC, chimney sweeping) that dispatches several technicians a day and wants to optimize routes.
• You want the lowest entry price and one hour of training included.
• You already work in Sage 50 Cloud and want a two-way sync.

SubmitX is a fit if…

• You have CCQ employees and want payroll in the same tool as your quotes and projects.
• You bid on public tenders and want SEAO monitoring.
• You want an AI that prepares your quotes from your own prices, with the source of each price.
• You accept a young company (public launch in June 2026), with few independent reviews, and an AI that can make mistakes: every generated quote must be approved by you before it goes out.

SubmitX also handles service calls, dispatch by technician and recurring preventive maintenance. For our limits, see SubmitX pros and cons; for a plumber, our guide management software for plumbers.

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